Securus Technologies provides communications services to more than 2,000 correctional facilities across the U.S. I worked with an R&D team to create a secure, facility-grade tablet that gives inmates controlled access to education, post-release job opportunities, constructive entertainment, and personal communications that are proving to reduce violent incidents and improve well-being.
We also invented an officer tablet that facility staff can use to receive and process inmate tablets, monitor use, and manage available services.
I drove the UX and UI design from the start of the project through its first 3 years, addressing widely different user needs from the inmates and their loved ones, to officers, to equipment suppliers, to Securus support staff. Today I continue to support the team with various short-term design projects as the tablet program expands nationwide.